| Terms & ConditionsPlease read carefully before placing an order.The descriptions and measurements of each piece are made as accurately as possible, but as every item is hand made, they may vary a little. DeliveryWe aim to despatch your order within 5 working days, not including weekends and holidays. You will recieve an e-mail confirming when your order has been despatched and we will do everything we can to ensure your delivery arrives promptly, but cannot make any guarantees on behalf of Royal Mail. P&P on Jewellery within the UK mainland is £3.95
Overseas P&PGoods will be sent by Royal Mail airmail and will require a signature on arrival. Europe: £5 Please allow 2-3 days from date of despatch. Worldwide £6.95 Please allow 5-7 days from date of despatch Please ensure you give a complete address including Post Code. Payments & SecurityWe use PAYPAL to clear your payment. Your details are absolutely secure and under no circumstances will be divulged to any other organization or party. ComplaintsIf you believe your parcel to be lost, please contact us and we will investigate. Before a replacement or refund can be made, we will issue you with a form to confirm non-delivery, that must be signed and returned to us. Every care is taken to enable your goods to arrive in perfect condition. If, however have any problem with the order, please contact us at sales@triciaclarkdesigns.co.uk within 24 hours of delivery and we will endeaver to send a replacement or refund. ReturnsIf you are not happy with your purchases and wish to exchange or return an item, please return the goods within 7 days in perfect condition. We regret we cannot refund the cost of P&P (and returns Postage), which will be deducted from the value of your refund. |
